1. Order Receiving: Customers should prepare relevant work in advance according to their dispatch schedule.

2. Document Review: Upon receiving the order, the operations team will rigorously review the loading date, location, customs declaration method, and ensure clarity on S/O NO., container type, quantity, freight rates, whether to handle customs clearance, and all related fees. Upon approval, confirmation of the委托 will be immediately issued to the client via EMAIL, fax, or phone.

3. Documentation: After reviewing the order, the time for document preparation will be determined based on the date of loading and the customer's shipping requirements to avoid unnecessary documentation fees. The documentation team will, according to the arrangement of the operations team, obtain the official EIR by presenting the S/O to the respective shipping company.

4. Feedback: The document preparation team will notify the operations team of information such as the container pick-up location or any other exceptions. The operations team will then relay this information to SINOTECH's customers.

5. Dispatch Planning: Upon receiving the dispatch schedule from the operations team, we will decide on the vehicle arrangements based on our internal circumstances. Then, we will neatly combine our "Transportation Work Order," "Terminal Pick-up Order," and any other documents with special customer requirements, ensuring everything is complete and error-free, before handing them over to the assigned driver.

6. The Feedback Coordination Team tracks vehicle movements 24/7 and promptly provides vehicle information such as license plate numbers, driver details, and container numbers to the Operations Team, who then relay the relevant information to SINOTECH clients.

7. Submission: After the driver has loaded the goods and sealed the customs locally, the heavy container will be delivered to the dock. The operations team will hand over the heavy container documents and submission materials to the submission team, who will then provide the submission status updates to the client through the operations team.

8. Invoice Issuance: After the shipment is cleared, we will issue the invoice based on the above details to ensure the client can promptly confirm all charges.

■ Important Notes:

1. Loading Location (including factory name), loading time, contact information, and person.

2. Product Name: If the goods are wooden products or packaging containing wooden products, and these goods are being shipped to Australia/New Zealand or North America, they require phytosanitary inspection or fumigation.

3. Product weight (considering our company's carrying capacity)

4. For a small container, at which position should the trolley be placed, or should a small trolley be used? If there are two small containers, based on the actual situation, is it possible to use a double trolley?