1. Order Acceptance: Customers should prepare relevant work in advance based on their shipment schedule.

2. Order Review: Upon receiving the order, the operation team will strictly review the date and location for container loading, customs declaration methods, and ensure clarity on the S/O NO., container type, quantity, shipping rates, whether to handle the customs declaration, and all related fees. After approval, immediate confirmation of the委托 acceptance will be sent to the client via EMAIL, fax, or phone.

3. Documentation: After reviewing the order, we will decide on the documentation time based on the shipping date and the customer's cabinet requirements to avoid unnecessary documentation fee waste. The documentation team will, according to the operations team's arrangement, exchange the official EIR with the respective shipping company upon presenting the S/O.

4. Feedback: The document preparation team will notify the operations team of information such as the container pick-up location or any other exceptions. The operations team will then relay this information to SINOTECH's customers.

5. Dispatch Planning: Upon receiving the dispatch plan from the operations team, we will decide on the vehicle arrangement based on our internal objective conditions. Then, we will neatly combine our company's "Transportation Work Order," "Terminal Pickup Bill of Lading," and any other documentation required by the customer with special requests, and deliver them error-free to the assigned driver.

6. The feedback coordination team tracks vehicle movements 24/7, promptly providing vehicle information such as license plate numbers, driver details, and container numbers to the operations team, who then relay this information to SINOTECH clients.

7. Submission: After the driver loads the cargo and seals it at the local customs, the heavy container will be delivered to the dock. The operations team will hand over the heavy container documents and submission materials to the submission team, who will then provide the submission updates to the client through the operations team.

8. Invoice Issuance: After the shipment is cleared, we will issue the invoice based on the above details to ensure the customer can promptly confirm all charges.

■ Cautionary Notes:

1. Loading Location (including factory name), loading time, contact information, and person.

2. Product Name: If the goods are wooden products or packaging containing wooden products, and these goods are destined for Australia/New Zealand or North America, they require phytosanitary inspection or fumigation.

3. Product Weight (considering our capacity to handle)

4. For a small container, what position should the trolley be placed in/or should a small trolley be used? If there are two small containers, considering the actual situation, is it possible to use double trolleys?