Basic Requirements for Applying for ISO 20000 Certification

1. Chinese enterprises hold a "Business License" and "Production License" issued by the administrative department for industry and commerce, or equivalent documents; foreign enterprises present a registration certificate from relevant authorities.

2. The applicant's IT service management system has been established in accordance with the requirements of ISO/IEC 20000 and has been in operation for over 3 months.

3. At least one internal audit has been completed, and a management review has been conducted.

4. No administrative penalties from the competent authorities were incurred during the operation of the Information Technology Service Management System or within one year prior to the establishment of the system.

Section 2: Documents Required for Applying for ISO 20000 Certification

1. Organize legal proof documents, such as a business license and annual inspection certificate copies.

2. Proof of the effective operation of the certification system (e.g., copies of system documents release control sheets, time-stamped records, etc.).

3. Applicant Organization Overview:

3.1 Company Introduction

3.2 Main Business Process of the Applicant Organization

3.3 Organization Chart or Functional Description Document

4. Application Organization's System Documents

4.1 Service Management Policies and Plans

4.2 Service Level Agreement

4.3 Capability Management Process

4.4 Service Continuity and Availability Management Process

4.5 Service Level Management Process

4.6 Service Report Process

4.7 Information Security Management Process

4.8 IT Service Budgeting and Accounting Process

4.9 Business Relationship Management Process

4.10 Supplier Management Process

4.11 Event Management Process

4.12 Issue Management Process

4.13 Configuration Management Process

4.14 Change Management Process

4.15 Release Management Process

4.16 The structure and inventory of the entire system files.

5. Application of Organizational Structure Documents and Comparison Explanations with ISO/IEC 20000 Requirements

6. Documentation proving the application for internal audits and management reviews.

7. Application for Confidentiality or Sensitivity Statement for Organizational Records