5. After-Sales Service
1). The quality warranty period for the tower clock equipment provided by our company is3Year, starting from the date of final engineering acceptance.
2) During the warranty period, we are responsible for free repairs and provide a service response time as low as 2-12 hours after receiving the customer's repair request, with a repair site arrival time of 12-36 hours.
3). Continued repair services after the warranty period, with only the cost of parts charged.
4) Lifetime free technical consulting services and software upgrade support.
5) Due to our high degree of in-house production for the tower clock equipment, we can still ensure that the provided equipment accessories meet the standards lifelong after product upgrades and replacements.
6) We conduct a follow-up visit to the equipment provided every six months.
7) After completion of the repair, introduce the cause of the incident and the repair process to the client. Fill out the repair record form and have it signed and approved by the client. Observe the client for 48 hours and leave upon normalcy.
8) Provide free training for 2 senior system administrators for the grand clock system, along with technical consultation.
9) worry-free service. The company has multiple service centers nationwide, offering a service response time as low as 1 hour, ensuring fault resolution within 36 hours!
6. Key Functions of Kexin Tower Clock:
1) Time Indication Function: Features three (or two) needles for hours, minutes, and seconds.
2) Intelligent Drive Features: Drive platter quantity: 1-32, platter diameter: 1-10 meters.
3) Automatic Calibration Function: The master-slave clock system employs closed-loop control, with the movement providing feedback on timekeeping, enabling automatic calibration.
4) Automatic Time Synchronization: After a power outage, the memory unit automatically retains the sub-clock data, and automatically synchronizes to standard time within 6 months upon power restoration.
5) Smart Lighting Function: Automatically turns on and off lighting equipment.
6) Power Failure Compensation: The smart core continues to operate normally within 12 to 24 hours after a power outage, ensuring the clock keeps running uninterrupted. The clock automatically adjusts to standard time within 6 months after power is restored.
7) Safety Protection Features: The entire system operates on a 12V DC safe voltage supply, providing users with effective safety assurance.
8) Maintenance-Free Feature: The entire tower clock system is designed for longevity with a minimal need for manual maintenance.
9) GPS Satellite Synchronization Function: Real-time reception of time signals from global positioning system satellites, outputting full-time standard time codes (including date and time), and automatically synchronizing master clock time to eliminate cumulative errors and ensure time accuracy.
10) Synchronization Time Feature: The master clock system can provide standard synchronization time signals to other systems.
11) Microcomputer Monitoring Function: The computer employs an Intel 64-bit dual-core processor in conjunction with our self-developed monitoring hardware and software system, enabling comprehensive remote control of the master-slave clock system and monitoring and adjusting functions such as timekeeping and bell ringing.
12) Smart Alarm Function: Automatically plays high-fidelity CD-quality music, using the standard British Big Ben chime. Customizable alarm content is available. Features automatic timer to turn on and off the alarm amplifier.
13) Multimedia Time Announcement Feature: Utilizing our self-developed multimedia time announcement software, which is powerful and user-friendly, with a rich library of time-announcement music. Users can easily modify their time-announcement settings at any time to play any music or voice, such as: at 6 AM, playing the "East is Red" music; at 7 AM, playing the "Big Ben" music; on May 1st, International Labor Day, playing "We Workers Have Strength"; on October 1st, National Day, playing "The March of the Volunteers"; during the Spring Festival, playing festive music or advertisements like "XX Group extends New Year's greetings to all citizens of the city, wishing everyone..."












































