Our company guarantees that the tower clocks provided will fully meet your requirements for quality, specifications, quantity, and performance. We assure that the goods will maintain satisfactory performance under correct installation, normal operation, and maintenance. Adhering to the service philosophy of "making a set of products, making a lifetime friend," we always place the customer at the center. We have established a three-tier service system consisting of the technical department, after-sales service department, and overseas offices, with the three departments collaborating closely to fulfill after-sales tasks and honor our commitment to "regular maintenance and timely repair" of the products.
1、Warranty PeriodOur company guarantees a three-year quality warranty for the provided tower clock equipment; during the warranty period, any quality issues will be addressed with free on-site inspection and repair without any additional charges; after the warranty expires, lifetime repair services are offered, with only the cost of parts charged.
2、Follow-up schedulingOur company conducts a field maintenance check on the equipment provided every six months and a phone follow-up every three months.
3、Technical TrainingOur company provides free training for technical managers on tower clock systems to ensure users can correctly operate, maintain, and care for the equipment, and offers technical documentation and answers to technical inquiries.
4、Free UpgradeDuring the equipment's operational period, our company offers free software updates and limited hardware upgrade services to our customers.
5、Equipment HandoverAt equipment handover, we provide free some consumables and spare parts to the user.
6、Parts inventoryOur company maintains an ample, standardized inventory of spare parts, ensuring the availability of all equipment components throughout the equipment's operational life.
7、Fault ResponseUpon receiving a customer's repair call (National Service Hotline: 0535-21320), we respond within 2 hours and arrive at the repair site within 6-36 hours.
8、TroubleshootingUpon arrival at the site, the technician should immediately contact the client for the repair. After completion, explain the cause of the issue and the repair process to the client, fill out the repair record form, and have the client sign for approval. The technician may leave only after two days of observation and confirmation that the equipment is operating normally.
Tower clock equipment, due to human factors such as materials, craftsmanship, and environment during use, inevitably experiences a variety of malfunctions. Maintenance of the large clock is an effective measure to eliminate potential faults, extend the service life of the building tower clock equipment, and keep the tower clock in optimal condition, ensuring its mechanical performance and normal operation. The scope of this work includes:
1. Inspect the tower clock movement and control components. Continuous on-off circuit switching is damaging to both the circuit and the movement, so the most prone to damage in a tower clock is the movement itself. Each start and stop of the tower clock causes the hands within the clock to wobble, thereby reducing the lifespan of the movement and necessitating repairs.
2. Calibration of Timekeeping. Modern school grand clocks add a feedback anti-freeze switch on the movement, introducing another closed-loop control. This ensures that the movement provides a feedback signal to the master clock control system with each operation, allowing the control system to automatically detect the movement's status and make timely automatic adjustments to ensure stable timekeeping. If the two needles are running, the master and slave clock system uses closed-loop control to maintain asynchronous operation between the slave and master clocks. It is indicated that if the tower clock's timekeeping is inaccurate, it should be repaired by the manufacturer.
3. Inspect Lighting: Building tower clocks are typically outdoor, so proper lighting is essential. The on and off times are automatically controlled by the system. Reduce the frequency of tower clock maintenance and building tower clock repairs.
Tower clocks, architectural tower clocks, rooftop grand clocks, and clock tower grand clocks repair mainly consist of three parts:
One, the appearance display section includes the clock face, hands, scales, and the luminous illumination of the clock face. Check for rust, whether the clock face and scale hands are loose, and for any potential safety hazards. Since the large clock is installed at a high altitude, repairing the appearance section is extremely inconvenient, so choosing a reputable manufacturer and installation personnel is crucial.
Two, the electrical part of the grand clock control, which serves as the brain of the grand clock, has a high technical content and requires a high level of technical skills for maintenance and service personnel. Generally, a certification is required to assume a position.
Three, the movement core and the mechanical transmission part are the executing mechanism of the large clock. The movement cores produced by Yantai Kexin Watch Co., Ltd. use beryllium bronze for shaft bearings and 45# steel that has undergone strict mechanical heat treatment, significantly enhancing the wear resistance. The fully enclosed design ensures no maintenance or upkeep is required, guaranteeing a lifespan of 50 years.
In summary, large-scale watch repair demands a high level of technician quality. It requires both electrical and mechanical skills, as well as bravery and meticulousness.
Yantai Kexin Watch Co., Ltd.: Technology-led, Trust-based, a Science and Technology-type Small and Medium-sized Enterprise in Shandong Province. Products: punctual, durable. Sold in 32 provinces, municipalities, and autonomous regions. Years of technical accumulation guarantees product quality. Offices and service outlets across the country truly assure customers of a worry-free purchase and comfortable usage.
1 Logistics: SF Express, Deppon Logistics
2. Payment Methods
Customized Maintenance Contract, payment due upon completion and successful acceptance of the maintenance work.
3. Return and Exchange Policy
Custom products are non-refundable and non-exchangeable, excluding the internal unit.
Documentary System
Supplier issues legal and valid general or special invoices, payment by bank transfer or wire transfer only, cash payments are not accepted.
5. After-Sales Service
Our tower clock equipment comes with a three-year quality guarantee, effective from the date of final project acceptance.
2) During the warranty period, our company is responsible for free repairs and provides a service response time of as little as 2-12 hours upon receiving the customer's repair request, with a site arrival time of 12-36 hours.
3) Continue to offer repair services after the warranty period expires, charging only for the cost of parts.
4) Lifetime free technical consulting services and software upgrade support.
5) Due to our high level of in-house production for the tower clock equipment, we can still ensure that the provided equipment parts meet the standards throughout the life of the product after upgrades and replacements.
6) Our company conducts a follow-up visit to the provided equipment every six months.
7) After completion of the repair, introduce the cause of the incident and the repair process to the client. Fill out the repair record form and have it signed and approved by the client. Observe for 48 hours at Party A's location, and upon normal operation, leave.
8) Provide free training for 2 senior system administrators for the grand clock system, along with technical consultation.
9) Worry-Free Service. The company has offices and service stations in all provinces across the country, offering a service response time as low as 1 hour, ensuring all issues are resolved within 36 hours!
6. Key Functions of Kexin Tower Clock:
1) Time Indication Function: Features hour, minute, and second hands (or two hands) for time indication.
2) Smart Drive Function: Drive disk quantity 1-32, disk diameter 1-10 meters.
3) Automatic Calibration Function: The master-slave clock system employs closed-loop control, with the movement providing feedback on its timekeeping, enabling automatic calibration.
4) Automatic Time Synchronization Function: In the event of a power outage, the memory unit automatically retains the clock data, and the clock will automatically synchronize to standard time within 6 months upon power restoration.
5) Smart Lighting Feature: Automatically turns on and off lighting equipment.
6) Power Failure Compensation Function: The smart core continues to operate normally within 12-24 hours after a power outage, ensuring the clock does not stop during power failure. Automatically adjusts to standard time within 6 months after power is restored.
7) Safety Protection Features: The entire system is powered by a 12V DC safe voltage, providing effective safety protection for users.
8) Maintenance-Free Feature: The entire tower clock system is designed for longevity with minimal need for manual maintenance.
9) GPS Satellite Synchronization Feature: Real-time reception of the time signal from global positioning system satellites, outputting full-time standard time code (including date and time), and automatically synchronizing master clock time to eliminate cumulative errors and ensure precision.
10) Synchronization Time Feature: The master clock system provides a standard synchronization time signal to other systems.
11) Microcomputer Monitoring Function: The computer employs an Intel 64-bit dual-core processor in conjunction with our self-developed monitoring hardware and software system, enabling comprehensive remote control of the master-slave clock system and the ability to monitor and adjust functions such as timekeeping and bell ringing.
12) Smart Alarm Function: Features automatic high-fidelity CD-quality music alarm with standard Big Ben of London melody, and the alarm content can be customized. Automatically schedules the on/off of the alarm amplifier.
13) Multi-media Alarm Function: Utilizing our independently developed multi-media alarm software, featuring robust functionality and flexible operation. The alarm music library is rich in content, allowing users to change alarm settings at any time, to play any music or voice at any time, such as: at 6 AM, play the song "The East Is Red"; at 7 AM, play the song "Big Ben"; on May 1st, International Labor Day, play "We, the Workers, Have Strength"; on October 1st, National Day, play "The March of the Volunteers"; during the Spring Festival and New Year's Day, play festive music or "XX Group wishes all citizens of the city a happy New Year, and sends our best wishes to all citizens..."
