Our company guarantees that the tower clocks we provide will fully meet your requirements for quality, specifications, quantity, and performance. We assure satisfactory performance of the goods under correct installation, normal operation, and maintenance conditions. Adhering to the service philosophy of "make a set of products, make a lifelong friend," we always put the customer at the center and have established a three-tier service system comprising the technical department, after-sales service department, and overseas offices. The three departments collaborate closely to fulfill after-sales tasks, thereby fulfilling our commitment to "regular maintenance and timely repair" of the products.
1、Warranty PeriodOur company offers a three-year quality guarantee for the provided tower clock equipment; during the warranty period, any quality issues will be addressed with free on-site inspection and repair, with no additional charges; after the warranty expires, lifetime repair service is provided, with only the cost of parts charged.
2、Follow-up arrangementOur company conducts an annual on-site maintenance check for the tower clock equipment and performs a monthly phone follow-up every six months.
3、Technical TrainingOur company offers free training to customers on the tower clock system for technical management personnel, ensuring they can properly use, maintain, and care for the equipment. We also provide technical documentation and answer technical inquiries.
4、Free UpgradeDuring the equipment's operational period, our company offers free software upgrades and limited hardware upgrade services to customers.
5、Equipment HandoverAt equipment handover, provide customers with a complimentary set of consumable parts and spare equipment.
6、Parts inventoryThe company maintains an adequate, standard-compliant spare parts inventory, ensuring the availability of all equipment components throughout the equipment's operational life.
7、Fault ResponseUpon receiving a customer's repair call (National Service Hotline: 0535-21320), we will respond within 2 hours and arrive at the repair site within 12-36 hours.
8、TroubleshootingOnce the maintenance staff arrives on-site, they should immediately contact the client for repairs. After completion, they should explain the cause of the issue and the repair process to the client, fill out the maintenance record form, and have it signed and approved by the client. The staff should leave only after two days of observation to ensure the equipment operates normally.
Tower clock equipment, due to various human factors such as materials, craftsmanship, and environment during use, inevitably experiences a variety of malfunctions. Maintenance of the large clock is an effective measure to eliminate fault risks, extend the service life of the building tower clock equipment, and keep the building tower clock in good condition, ensuring its mechanical performance and the normal operation of the equipment. The work involved includes:
1. Inspect the tower clock movement and control components. Continuous on-off circuit switching is damaging to both the circuit and the movement, making the movement the most susceptible to damage in a tower clock. Each start and stop of the tower clock causes the hands inside to vibrate, thereby reducing the lifespan of the movement and necessitating repairs.
2. Calibration of Timekeeping. Modern school clocks add a feedback anti-freezing switch to the movement, introducing another closed-loop control. This ensures that the movement provides a feedback signal to the master clock control system with each operation, allowing the system to automatically detect the movement's status and make timely automatic adjustments to ensure stable timekeeping. If the two needles are running, the sub-mother clock system uses closed-loop control to maintain asynchronous operation between the sub-clock and the mother clock. It indicates that if the tower clock's timekeeping is inaccurate, it should be repaired by the manufacturer.
3. Inspect Lighting: Building tower clocks are typically outdoor, and lighting is a necessity. The on and off times are automatically controlled by the system. Reduce the frequency of tower clock maintenance and building tower clock repairs.
Belfry clocks, building tower clocks, rooftop grand chimes, and bell tower clocks maintenance mainly consists of three parts:
One, the appearance display includes the face, hands, markings, and luminous illumination on the face. Inspect for rust, whether the hands and markings are loose, and check for any safety hazards. Since the large clock is installed at a high location, repairing the appearance part is extremely inconvenient. Therefore, choosing a reputable manufacturer and installation personnel is crucial.
Two, the electrical part of the grand clock control, which is the brain of the grand clock, requires a high level of technology and places high demands on the technical proficiency of maintenance and service personnel. Generally, certification is required for employment.
Three, the movement core and mechanical transmission part are the executing mechanism of the grand clock. The movement cores produced by Yantai Kexin Watch Co., Ltd. are made of beryllium bronze for shaft bushes and 45# steel that has undergone strict mechanical heat treatment, significantly enhancing the wear resistance. The fully enclosed design ensures no maintenance and no upkeep, guaranteeing a lifespan of 50 years.
In summary, large-scale clocks demand a high level of expertise from technicians. They must possess both electrical and mechanical skills, be bold yet meticulous, and capable of performing高空work independently. Our company is capable of repairing tower clock equipment from various manufacturers across the nation. We offer free on-site inspections, propose repair solutions, and upon customer approval, we sign a repair warranty contract. Products repaired by our company come with a free three-year warranty, with no additional fees incurred during this period.
Yantai Kexin Watch Co., Ltd.: Pioneering technology, rooted in trust, delivering on-time, durable, and energy-efficient products. Located in the Economic and Technological Development Zone of Yantai City, the company specializes in the research, design, manufacturing, installation, and maintenance of large-scale special clocks. Our main business involves providing large clocks for squares, schools, churches, stations, and more across 32 provinces and municipalities. Years of technical accumulation ensure product quality, while our offices and service outlets across the country truly assure customers of a worry-free purchase and comfortable use.
1 Logistics: SF Express, Deppon
2. Payment Terms
Customized Maintenance Contract, payment to be made upon completion and satisfactory acceptance of the maintenance work.
3. Return & Exchange Policy
Custom products are non-refundable and non-exchangeable, excluding the indoor unit.
4. Bill of Exchange System
The supplier issues a legal and valid general or special invoice, payment by transfer or wire transfer, cash is not accepted.
5. After-sales Service:
1). Our tower clock equipment comes with a 3-year quality guarantee, effective from the date of final project acceptance.
2) Within the warranty period, our company is responsible for free repairs and offers a service response time as low as 2-12 hours after receiving the customer's repair request, with a repair site arrival time within 12-36 hours.
3) Post-warranty, we continue to offer repair services at just the cost of the parts.
4) Lifetime free technical consulting services and software upgrade support.
5) Due to our high degree of self-manufacturing for the tower clock equipment, we can ensure that the provided equipment parts continue to meet standards even after product upgrades and replacements.
6) Our company conducts a follow-up visit to the equipment provided every six months.
7) After the repair is completed, introduce the cause of the incident and the repair process to the customer. Fill out the repair record form and have the customer sign to acknowledge. Observe for 48 hours at the customer's site, and leave upon normal operation.
8). Offer free training for 2 managers on the grand clock system and provide technical consultation.
9) Unwavering Service. With multiple offices and service stations across the nation, we offer a service response time as low as 1 hour, ensuring any issues are resolved within 36 hours!
6. Key Functions of Kexin Tower Clock:
1) Time Indication Function: Features three (or two) needles for hour, minute, and second hand time indication.
2) Intelligent Drive Function: Up to 32 drive platters, platter diameter 1-10 meters.
3) Automatic Calibration Feature: The master-slave clock system employs closed-loop control, with the movement providing feedback on timekeeping, enabling automatic calibration.
4) Auto-Tracking Time Function: After a power outage, the memory unit automatically retains the sub-clock data, and will automatically sync back to standard time within 6 months upon power restoration.
5) Smart Lighting Function: Automatically turns on and off lighting equipment.
6) Power Failure Compensation: The intelligent core continues to operate normally within 12-24 hours after a power outage, ensuring the clock does not stop during power outages. Automatically adjusts to standard time within 6 months of power restoration.
7) Safety Protection Features: The entire system operates on a 12V DC safe voltage supply, providing users with effective safety assurance.
8) Maintenance-Free Feature: The entire tower clock system is designed for longevity with a reasonable structure, eliminating the need for manual maintenance.
9) GPS Satellite Synchronization Function: Real-time reception of time signals from global positioning system satellites, outputting full-time standard synchronization time codes (including date and time), and automatically synchronizing master clock time to eliminate cumulative errors and ensure time accuracy.
10) Synchronization Time Feature: The master clock system can provide a standard synchronization time signal to other systems.
11) Microcomputer Monitoring Function: The computer utilizes an Intel 64-bit dual-core processor in conjunction with self-developed monitoring hardware and software systems, enabling comprehensive remote control of the master and slave clock system, as well as monitoring and adjusting functions such as timekeeping and chime.
12) Smart Alarm Feature: Automatically plays high-fidelity CD quality music for time announcements, using the iconic Big Ben of London's standard chime. Customizable alarm content is available. Features automatic timer to turn on and off the alarm amplifier.
13) Multimedia Time-Announcing Function: Equipped with our self-developed multimedia time-announcing software, offering powerful features and flexible operation. The music library is rich in content, allowing users to change time-announcing settings at any time, to play any music or voice at any hour, such as: at 6 AM, "The East is Red" music; at 7 AM, "Big Ben" music; on May 1st, "We Workers Have Strength"; on October 1st, the "March of the Volunteers"; during the Spring Festival, festive music or advertisements like "XX Group wishes all citizens a happy New Year and prays for...".
