Product Introduction
Our company guarantees that the tower clock products provided will fully meet your requirements for quality, specifications, quantity, and performance. We assure that the goods will perform satisfactorily under proper installation, normal operation, and maintenance conditions. Adhering to the service philosophy of "making a product, making a friend for life," we always put the customer at the center and have established a three-tier service system comprising the technical department, after-sales service department, and overseas offices. The three departments collaborate closely to complete after-sales tasks, fulfilling our commitment to "regular maintenance and timely repairs" for our products.
1、Warranty PeriodOur company offers a three-year quality guarantee for the tower clock equipment; during the warranty period, we provide free on-site inspection and repair with no additional costs; after the warranty expires, we offer lifetime repair services at only the cost of parts.
2、Follow-up arrangementOur company conducts an annual on-site maintenance for the tower clock equipment, and performs a monthly phone follow-up every six months.
3、Technical TrainingOur company offers free training to users on tower clock system technical management, ensuring they can properly use, maintain, and care for the equipment. We also provide technical documentation and answer technical inquiries.
4、Free UpgradeDuring the equipment's operational period, our company offers free software upgrades and a limited hardware upgrade service to our customers.
5、Equipment handoverAt equipment handover, we provide certain consumables and spare parts free of charge to the user.
6、Parts inventoryThe company maintains an adequate, standardized inventory of spare parts to ensure the availability of all equipment components throughout the equipment's operational lifespan.
7、Fault ResponseUpon receiving a customer's repair call (National Service Hotline: 0535-21320), we respond within 2 hours and arrive at the repair site within 12-36 hours.
8、TroubleshootingUpon arrival at the site, the maintenance personnel should immediately contact the client for repairs. After completion, explain the cause of the incident and the repair process to the client, fill out the maintenance record form, and have the client sign for approval. Only leave after observing the equipment for two days and ensuring it operates normally.
Clock Tower Equipment, due to human factors such as materials, craftsmanship, and environment during use, inevitably experiences a variety of malfunctions. Repairing the grand clock is an effective measure to eliminate potential hazards, extend the lifespan of the building's clock tower equipment, and maintain its excellent condition, ensuring its mechanical performance and the normal operation of the clock tower equipment. This work includes:
1. Inspect the tower clock movement and control section. Constant on-off circuit switching is detrimental to both the circuit and the movement, making the movement particularly susceptible to damage in tower clocks. Each start and stop of the tower clock causes the hands inside the clock to vibrate, thereby reducing the lifespan of the movement and necessitating repairs.
2. Calibration of Timekeeping. Modern school clocks add a feedback anti-freeze switch to the movement, introducing another closed-loop control. This ensures that the movement provides a feedback signal to the master clock control system with each operation, allowing the system to automatically detect the movement's running status and make timely automatic adjustments to ensure accurate timekeeping. If the two needles are operating, the sub-master clock system uses closed-loop control to maintain asynchronous operation between the sub-clock and the master clock. It is indicated that if the tower clock's timekeeping is inaccurate, the manufacturer should be contacted for tower clock repair.
3. Inspection of Lighting: Tower clocks are typically outdoor installations, so proper lighting is essential. The on and off times are automatically controlled by the system. Reduce the frequency of tower clock maintenance and building tower clock repairs.
Belfries, tower clocks, rooftop grand clocks, and clock tower repairs are primarily categorized into three main parts:
Firstly, the appearance display section includes the clock face, hands, scales, and the luminous illumination on the clock face. Check for rust, whether the clock face and scale hands are loose, and for any potential safety hazards. Since the large clock is installed at a high altitude, repairing the appearance part is extremely inconvenient, thus selecting a reputable manufacturer and installation personnel is crucial.
Two, the electrical part of the grand clock control, which serves as the brain of the grand clock, has a high technical content and requires a high level of expertise from maintenance and service personnel. Generally, certification is required for employment.
Three, the movement core and the mechanical transmission part are the executing mechanisms of the grand clock. The movement cores produced by Yantai Kexin Clock Co., Ltd. use beryllium bronze for the shaft bushings and 45-grade steel that has undergone rigorous mechanical heat treatment, significantly enhancing the wear resistance of the cores. The fully enclosed design ensures maintenance-free and保养-free operation, guaranteeing a lifespan of 50 years.
In summary, large-scale clock repairs require a high level of skill from technicians. They must possess both electrical and mechanical expertise, be bold yet meticulous, and capable of performing high-altitude work independently. Our company is capable of repairing tower clocks from various manufacturers across the country. We offer free on-site inspections, propose repair solutions, and upon customer approval, we sign a quality warranty contract. Our company provides a three-year free warranty on products we repair, with no additional fees during this period. Product Function: The indoor unit undergoes trial operation before shipment.
5. After-Sales Service
Our tower clock equipment comes with a three-year quality warranty, effective from the date of final project acceptance.
2) Within the warranty period, our company is responsible for free repairs and offers a service response time as low as 2-12 hours after receiving the customer's repair notification, with arrival on-site within 12-36 hours.
3) Post-warranty, we continue to offer repair services at a cost covering only the parts.
Lifetime free technical consulting services and software upgrade support.
5) Due to our high level of in-house manufacturing for the tower clock equipment, we can still ensure that the provided equipment parts meet the standards throughout the product upgrade and replacement cycle.
6) We conduct a semi-annual follow-up on the equipment we provide.
7) After the repair is completed, introduce to the customer the cause of the incident and the repair process. Fill out the repair record form and have the customer sign for approval. Observe for 48 hours at the customer's site, and then leave upon normal operation.
8). Provide free training for 2 senior system administrators on the grand clock system, along with technical consultation.
9) Unwavering Service. With multiple offices and service stations across the nation, we offer a service response time as low as 1 hour, ensuring any issues are resolved within 36 hours!
6. Key Functions of Kexin Tower Clock:
1) Time Indication Function: Features three (or two) needles for hour, minute, and second hands.
2) Intelligent Drive Function: Up to 32 drive platters, platter diameter 1-10 meters.
3) Automatic Calibration Function: The master-slave clock system employs closed-loop control, with the movement providing feedback on its timing, enabling automatic calibration.
4) Automatic Time Synchronization: After a power outage, the memory unit automatically retains the clock's data, and will automatically synchronize to standard time within 6 months of power restoration.
5) Smart Lighting Function: Automatically turns on and off lighting equipment.
6) Power Failure Compensation Function: The smart core continues to operate normally within 12-24 hours after a power outage, ensuring uninterrupted timekeeping. Automatically adjusts to standard time within 6 months after power is restored.
7) Safety Protection Features: The entire system is powered by a 12V DC safe voltage supply, providing users with effective safety protection.
8) Maintenance-Free Function: The entire tower clock system is designed for longevity with a reasonable structure, eliminating the need for manual maintenance.
9) GPS Satellite Synchronization Function: Real-time reception of time signals from global positioning system satellites, outputting full-time standard time codes (including date and time), and automatically synchronizing master clock time to eliminate cumulative errors and ensure precise timing.
10) Synchronization Time Feature: The master clock system provides standard synchronization time signals to other systems.
11) Microcomputer Monitoring Function: The computer combines an Intel 64-bit dual-core processor with self-developed monitoring hardware and software systems, enabling comprehensive remote control of the master-slave clock system. It also allows for monitoring and adjusting functions such as timekeeping and bell striking.
12) Smart Alarm Feature: Automatically plays high-fidelity CD quality music, using the standard British Big Ben chime. The alarm content can be customized. The alarm player can be automatically scheduled to turn on and off.
13) Multi-media Timing Function: Utilizes our independently developed multi-media timing software, which boasts powerful functionality and flexible operation. The timing music library is extensive, allowing users to change timing settings at any time, to play any music or voice at any designated time, such as: at 6 AM, playing the "Red Sun" music; at 7 AM, playing the "Big Ben" music; on May 1st, the International Labor Day, playing "We Workers Have Strength"; on October 1st, the National Day, playing "March of the Volunteers"; during the Spring Festival, playing festive music or slogans like "XX Group extends New Year greetings to all citizens of the city, wishing everyone..." etc.
