- Logistics Distribution
SF Express, Deppon Logistics, supplier to bear the cost
- 2. Payment Methods
As per the terms of the contract
- 3. Return and Exchange Policy
Custom products are non-refundable and non-exchangeable, excluding the internal unit.
- 4. Bill of Exchange System
Supplier issues a legally valid tax document
5 Key Functions of ComStar Tower Clocks:
1) Time Indication Function: Features a three-hand (or two-hand) clock with hour, minute, and second hands.
2) Smart Drive Features: Drive disk quantity 1-32, disk diameter 1-10 meters.
3) Automatic Calibration Function: The parent-child clock system employs closed-loop control, with the movement feedbacking its timing to automatically calibrate.
4) Auto-Tracking Time Function: In the event of a power outage, the memory unit automatically retains the sub-clock data, and upon power restoration within 6 months, it automatically adjusts to the standard time.
5) Smart Lighting Feature: Auto on/off lighting fixtures.
6) Power Failure Compensation Function: The smart core continues to operate normally within 12 to 24 hours after a power outage, ensuring the clock does not stop during power failure. Automatically adjusts to standard time within 6 months after power is restored.
7) Safety Protection Features: The entire system is powered by a 12V DC safe voltage supply, providing effective safety assurance to users.
8) Maintenance-Free Feature: The entire tower clock system is designed for longevity and requires no manual maintenance.
9) GPS Satellite Synchronization Function: Real-time reception of the global positioning system satellite time signals, outputting full-time standard synchronous time codes (including date and time), and automatically synchronizing master clock time to eliminate cumulative errors, ensuring precise time.
10) Synchronization Time Function: The master clock system provides a standard synchronization time signal to other systems.
11) Microcomputer Monitoring Function: The computer utilizes an Intel 64-bit dual-core processor in conjunction with self-developed monitoring hardware and software systems, enabling comprehensive remote control of the master-slave clock system. It also allows for monitoring and adjustment of functions such as timekeeping and chime.
12) Smart Alarm Function: Automatically plays high-fidelity CD-quality music for alarms, using the standard British Big Ben chime. Alarm content can be customized. Features automatic timer to turn on and off the alarm amplifier.
13) Multi-media Time Announcement Feature: Equipped with self-developed multi-media time announcement software, featuring powerful functionality and flexible operation. The music library is rich in content, allowing users to change time announcement settings at any time, to play any music or voice at any desired time. For example: at 6 AM, play the "The East Is Red" music; at 7 AM, play the "Big Ben" music; on May 1st International Labor Day, play "We Workers Have Strength"; on October 1st National Day, play "The March of the Volunteers"; during the Spring Festival and New Year's Day, play festive music or advertisements such as "XX Group wishes all the people in the city a happy New Year, and sends our best wishes to all the people in the city……."
6. After-Sales Service Commitment:
Our tower clock equipment comes with a five-year warranty, starting from the date of final project acceptance.
2. During the warranty period, our company is responsible for free repairs and offers a service response time as low as 2-12 hours after receiving the customer's repair request, with a repair site arrival within 12-24 hours.
3. Continuing to offer repair services after the warranty period, charging only for the cost of parts.
4. Lifetime free technical consulting services and software upgrade support.
5. Due to our high degree of self-manufacturing for the tower clock equipment, we can still ensure that the provided equipment parts meet the standards throughout their lifetime after product upgrades and replacements.
6. Our company conducts a follow-up visit to the provided equipment every six months.
7. After completion of the repair, introduce the cause of the incident and the repair process to the customer. Fill out the repair record form and have it signed by the customer for approval. Observe for 48 hours on the customer's side, and leave upon normal operation.
8. Provide free training for 2 senior system administrators for the grand clock system, along with technical consultation.
9. Unwavering Service. With 22 offices and service stations across all provinces in the country, we offer a service response time as low as 1 hour, ensuring issues are resolved within 36 hours!
