2. Payment Methods
Customized repair contract; payment upon completion and satisfactory acceptance of the repair work.
Custom products are non-refundable and non-exchangeable, excluding the internal unit.
Supplier to issue legal and valid general or special, transfer or remit, no cash transactions accepted.
5. After-Sales Service
1). The quality warranty period for the tower clock equipment provided by our company isFiveYear, starting from the date of final engineering acceptance.
2) Within the warranty period, our company is responsible for free repairs and offers a service response time as low as 2-12 hours upon receiving the customer's repair notification, with a repair site arrival within 12-24 hours.
3) Post-warranty, we continue to offer repair services at just the cost of parts.
Lifetime free technical consulting services and software upgrade support.
5) Due to our company's high degree of in-house production for our tower clock equipment, we can ensure that the provided parts for the equipment will continue to meet standards even after product upgrades and replacements.
6) Our company conducts a follow-up visit to the equipment provided every six months.
7) After the repair is completed, introduce the cause of the incident and the repair process to the client. Fill out the repair record form and have the client sign for approval. Observe for 48 hours at the client's site, and leave upon normal operation.
8) Free training for 2 senior system administrators on the grand clock system, along with technical consultation.
9) Uninterrupted Service. With offices and service stations in all provinces across the country, we offer a service response time as low as 1 hour, ensuring all issues are resolved within 24 hours!
6. Key Functions of Kexin Tower Clock:
1) Time indication feature: Uses three (or two) hands for hour, minute, and second.
2) Smart Drive Features: Up to 32 drives, with disc diameters ranging from 1 to 10 meters.
3) Automatic Calibration Function: The mother and daughter clock system employs closed-loop control, with the movement providing feedback on timekeeping, enabling automatic calibration.
4) Automatic Time-Tracking Feature: In the event of a power outage, the memory unit automatically retains the timepiece data, and will automatically synchronize to standard time within 6 months upon power restoration.
5) Smart Lighting Function: Automatically turns on and off lighting equipment.
6) Power outage compensation feature: The intelligent core operates normally for 12~24 hours after a power outage, ensuring the clock continues running. Automatically adjusts to standard time within 6 months after power is restored.
7) Safety Protection Features: The entire system is powered by a 12V DC safe voltage, providing effective safety protection for users.
8) Maintenance-Free Function: The entire tower clock system is designed with longevity in mind, requiring no manual maintenance.
9) GPS Satellite Time Synchronization Feature: Real-time reception of GPS satellite time signals, output of full-time standard synchronization time codes (including date and time), and automatic synchronization of master clock time to eliminate cumulative errors and ensure time accuracy.
10) Synchronization Time Function: The master clock system can provide standard synchronization time signals to other systems.
11) Microcomputer Monitoring Function: The computer utilizes an Intel 64-bit dual-core processor in conjunction with our self-developed monitoring hardware and software system, enabling comprehensive remote control of the master-slave clock system. It also allows for monitoring and adjusting functions such as timekeeping and chime.
12) Smart Alarm Function: Automatically chimes with high-fidelity CD sound quality music, using the standard British Big Ben chime. Customizable alarm content is available. Features automatic timer to turn on and off the alarm amplifier.
13) Multi-media Alarm Function: Utilizing our self-developed multi-media alarm software, offering powerful features and flexible operation. The alarm music library is extensive, allowing users to change alarm settings at any time, to play any music or voice at any desired time, such as: at 6 a.m., the "East is Red" music; at 7 a.m., the "Big Ben" music; on May 1st, the "We, the Workers, Have Strength"; on October 1st, the "March of the Volunteers"; during the New Year's Day and Spring Festival, festive music or advertisements like "XX Group extends New Year's greetings to all citizens of the city, wishing you..." etc.











































