Local Appliance Repair Center Commitment
(1) Strictly follow the maintenance procedures and operational guidelines to ensure quality repairs.
(2) Strictly control the quality of accessories, and prohibit the use of counterfeit and shoddy parts.
(3) Our service hotline is staffed 24/7, with responses within 24 hours. The repair workshop and front desk are open on holidays, weekends, and Saturdays, ensuring immediate repairs for customers. We have established a door-to-door repair system; a quick response repair team is promptly formed and can arrive on-site at any time for emergency repairs.
(4) Strictly adhere to the "Repair Cost Standard" set by the local Price Administration Bureau and our company. Return old parts to customers upon replacement, do not exaggerate malfunctions, and strictly prohibit arbitrary charging.
(5) Remote fault diagnosis for out-of-town customers, technical troubleshooting, and expedited shipping of parts as needed. We will prioritize and rush the repair of your equipment for customers who deliver it themselves, ensuring completion on the same day.
(6) All machines at our center (Hefei Xueyi Appliance Repair Center) are under warranty for three months. If any issues arise with the repair quality or the quality of replacement parts during the warranty period, our center is responsible for the return repair.
(7) Customers who have had their machines repaired at our center can enjoy half-price repair services when bringing the machine back for repair at our company, accompanied by the invoice and warranty.
(8) Establish Follow-Up System: Regularly track the usage of our company's repaired machines (including on-site services) and the quality of our services. Conduct user satisfaction surveys and compile a user satisfaction survey form. Publicly disclose our supervision hotline and welcome customers and relevant departments to supervise our service work.