1. After-sales Service Philosophy: Nanjing Mingtong Refrigeration measures and regulates employee behavior with the "customer service first" value, commits to service innovation and fulfilling service commitments, striving to deliver after-sales service that exceeds customer expectations.
2. After-Sales Service System: Mingtong Refrigeration Co., Ltd. boasts a comprehensive after-sales service system, featuring a Technical Support Center that offers robust technical support for the company's services and related products. The Technical Support Center is staffed with professional technicians, providing after-sales support in a 6x12-hour service model. This not only ensures swift and convenient assistance throughout the implementation of the service projects but also offers long-term, free technical consulting services to clients. Adhering to the principle of customer-first and commitment to promises, Kairui Enterprise Machinery promises to respond to customer issues within 4 hours. Providing after-sales service is the pursuit of Mingtong Machinery.
3. After-Sales Service Content: Customers can submit issues to the technical support engineers via phone, fax, or email. This includes hotlines, faxes, emails, and online submissions through the website. Upon receiving an issue, Mingtong Refrigeration's technical support engineers immediately log it into the "Customer Issue Tracking and Handling Form" and initiate a preliminary resolution. For technical issues, the technical support center will provide further assistance. In case of complex problems or abnormal equipment conditions, after confirming the customer's service request, Kairui Enterprise Machinery will arrange for technical staff to assist the customer with problem identification over the phone within the specified response time. Solutions will be proposed, and guidance will be provided to resolve the issue. For major issues, different on-site arrival times are committed based on the distance from the Mingtong Refrigeration headquarters. Field customer revisit services are provided for different distances.
To further clarify the quality of services and related products provided by Mingtong Refrigeration Co., Mingtong Machinery will arrange personnel for regular and irregular customer visits and exchanges, actively collect and organize customer concerns, and submit them to the relevant departments for resolution.
Chiller Manufacturer - Mingtong Refrigeration Co. Features
(1) Unit compressors are selected from American Copeland (Gulley), French Bitzer, and Taiwanese (Hanbell) medium and low-temperature compressors.
(2) Utilize refrigerants like R404A, R410a, R22/R407C, and R22 to meet cooling temperature and environmental protection requirements.
(3) Temperature Range Selection: Process chilled water available from 25℃ to -85℃ (users can choose different unit specifications based on varying production requirements)
(4) Various refrigerants (cooling water) can be selected according to customer requirements, such as ethylene glycol solution, alcohol, ternary mixture, calcium chloride, seawater, electroplating, electroosmosis, etc. The evaporator is designed to meet anti-corrosion requirements.
(5) Designed for 24/7 non-stop operation, it can meet the cold source requirements for various continuous production processes.
(6) Units can also come with an in-built water tank and circulating pump for cooling capacity, eliminating the need for a cooling tower and pump, making installation and maintenance simple and convenient; (7) Equipped with various safety protection devices, it offers stable performance, low noise, long service life, and easy operation; features a liquid crystal display human-machine interface (PLC optional), ensuring simple and convenient operation with clear visibility of operating conditions.
