Public Safety Dispatch and Call Handling System Solution

Background of the Proposal:

The Public Security Command and Dispatch Communication System solution employs computer technology, digital program-controlled switching technology, digital dispatch technology, digital communication technology, digital information integrated decision-making technology, and automatic control technology, among others. In line with the system's usage scenarios, this solution aims to meet the following core requirements:

Achieve integration and unification of the emergency dispatch and response system, as well as the on-site command system.

Achieve centralized reception and dispatch of emergency calls, with unified dispatching for law enforcement.

The command center can set up alarm reception seats, which are capable of handling primary alarm reception and command dispatch functions; the number of alarm reception seats can be dynamically increased or decreased by users. The system allows for setting user operational permissions, facilitating the management of system users and organizational structure.

Our full-channel recording system captures and stores the entire dispatch and reception process in voice, allowing for easy retrieval of recording logs at any time.

Solution:

The Public Security Command and Dispatch Communication System design adheres to the principles of advancement, practicality, scalability, stability, compatibility, reliability, security, and foresight. Tailored to your actual application scenarios, the overall technical approach of the Public Security Command and Dispatch Communication System revolves around "application integration, management transparency, business collaboration, and flexible processes." It ensures the system boasts high availability, advancement, integration, scalability, and openness. Utilizing mature technologies and tool platforms, it also maintains backward compatibility to safeguard the existing investment in hardware and software resources of the users.

Unified leadership, tiered responsibility, orderly command, and efficient operation.

● Rapid generation and processing, dispatching and tracking of interlinked execution or alarm response plans.

● Flexible operations, comprehensive agent features, click-to-call, rapid command, swift response, collaborative handling.

● Strengthen the response capabilities for emergency police incidents, enhance operational efficiency, and ensure public safety.

● Open architecture system, maximizing existing resources, avoiding redundant construction, with minimal investment and rapid returns.

Solution Advantages

1. Offer Comprehensive Scheduling Solutions

This solution integrates platforms for voice, video, data, and image services. A comprehensive multimedia dispatch system is employed to centrally manage and coordinate various business terminals, effectively addressing the common issues of high investment, inconvenience in operation, and communication bottlenecks caused by the independent deployment and scheduling of various business platforms.

2. Multi-terminal integration and access within the system

This solution supports the integrated access of various business terminals, enabling unified management and scheduling by the multimedia dispatching platform.

Simulated Phone Integration:The simulated phone is integrated into the system through the simulated user module.

SIP Telephony Integration:SIP telephones integrate into the system via the IP user module.

WIFI phone integration:WIFI-enabled mobile phones and telephones are integrated into the system via WLAN through the IP user module.

IP Camera:IP cameras can be directly integrated into the system via the dispatch console.

Network Amplifier and Network Speaker Integration:Network amplifiers and network speakers are integrated into the system through the broadcast system module.

3. Multi-network convergence within the system

This solution supports the integration and access of multiple information systems, all of which can be scheduled by the multimedia dispatching platform.

For example:

1) Video surveillance system

Access Control Systems

3) Broadcast System;

4) GIS Information System;

5) Public Mobile OS;

6) Public Fixed-line Telephony System

Due to the technical limitations of each communication system, they operate independently and cannot interconnect. This solution enables seamless interconnection between various communication systems, such as one-touch conference calls, one-touch broadcasts, one-touch audio-video联动 scheduling, public meeting rooms, and remote broadcast releases, significantly enhancing communication efficiency.

4. Flexible Network Deployment Models

This solution can be deployed on private networks, IP networks, 4G/5G/Wi-Fi, and other wireless networks. All devices on the core platform of the system can be installed in areas covered by IP networks and wireless networks, allowing for the selection of an appropriate networking model based on the actual project requirements of the user.

From the perspective of system management mode, networking can be implemented through various configurations such as centralized deployment, distributed deployment, and more; from the perspective of basic network infrastructure, options include IP-based network deployment and deployment based on various relay systems; from the reliability standpoint, choices include core platform backup, basic network backup, relay backup, and terminal backup, among others.

Compared to traditional scheduling and video networks, our solution employs a flexible network deployment model, effectively addressing challenges such as a single user internal networking model,不便 for later expansion, and poor backup capabilities.

5. Unified Local/Remote Management

All communication devices in this plan support both local and remote maintenance modes. Maintenance personnel can remotely log into the backend of each device to perform system monitoring, configuration, modifications, and other operations, facilitating centralized maintenance and management of the entire system.

Compared to conventional scheduling systems and independent video systems, which can only be managed locally or independently, this solution allows for unified local or remote management of all voice and video devices through an IP network.

Customized development interfaces and flexible business expansion

Our system offers an open SDK, enabling integration with various third-party business system platforms, such as the higher-level 110 emergency dispatch system. This allows for partial联动 operations within our dispatch system via the third-party system, as well as the ability to process certain business联动 from third-party systems within our dispatch system.

The system also provides a secondary development interface, facilitating future new business function development based on user needs and integration with other business platforms.