Inmate Family Calling System Solution

Background of the Program:

The Inmate Family Call System is a specialized telephone service designed for inmates to make family calls. The system employs a distributed deployment, simplifying and streamlining the management and maintenance of inmate calls by correctional staff; it strictly controls that inmates can only dial pre-registered recipients.No content provided.Call from the jail, the prison guards can monitor the conversation in real-time, and the recordings can be accessed and replayed at any time in the future.

Solution:

The prisoner family phone system design adheres to the principles of advancedness, practicality, scalability, stability, compatibility, reliability, security, and foresight, combining the actual application status of the users.The overall technical route of the prisoner family phone system will be centered around..."Integration, management insight, business collaboration, and flexible processes," ensuring the platform and system are highly...”Availability, advanced technology, integration, scalability, and openness, utilizing mature technologies and tool platforms, while maintaining backward compatibility to protect the existing hardware and software of the users.Resource Investment.

Unified leadership, tiered responsibility, orderly command, and efficient operation.

Emergency measures are embedded in the handling model, allowing for calm management and scientific command.

We have standardized the approval process for family calls, implementing paperless review and automatic information archiving.

Addressing the challenges of prison guards eavesdropping on family calls, such as inefficiency, inaccuracy, and human interference.

● Unregulated enforcement leads to reduced law enforcement risks; leverage technology to enhance safety coefficients.

The system integrates servers, multimedia switches, and other equipment, making installation and debugging convenient. Mature IP

● Phone technology streamlines deployment processes and reduces construction and maintenance costs.

● Open architecture system, fully utilizing existing resources, avoiding redundant construction, with low investment and rapid results. 

Feature of the Plan:

Permission

       For the system in question, the corresponding permissions for administrators and prisoners are as follows:

       1) Admin Permissions

       ● Correction of the area system parameters, including settings for call duration, call intervals, and call frequency.

       Selective Monitoring allows for listening in on any ongoing phone call within the detention area through the inmates' phone calls.

       ● Can forcibly interrupt or disconnect a call in progress in this area.

       ● Statistics of the ward, including inmates' call records, audio recordings, and management details.

       ● Search for prisoner information, call records, and audio files within this ward.

       2) Offender's Privileges

       ● Answer calls connected to the detention area.

       ● Offenders check their current balance through the system.

       Real-time billing for each prisoner's calls; the call automatically ends when the balance reaches zero.

Monitoring Control Feature

       Offender Number Reporting

       Each inmate has three reported contact numbers for calls, with control over phone permissions—only allowing incoming calls from designated areas, preventing outgoing calls to unreported numbers, thus implementing a number restriction.

       Inmate Telephone Monitoring

       Inmates are allowed to receive family calls, which can be monitored. If any inappropriate remarks or unsafe operations are detected, the call can be terminated immediately. However, each inmate's phone line can only be disconnected once.Family phone calls in this area are now managed and controlled.

       3. Manage Call Duration

       The system can set different call durations based on various call levels, automatically disconnecting the call once the time limit is reached. If no settings are made, there is no time limit on the call.

       4. Call Level Settings:

       The system allows for direct setting of call levels, with each level representing different call duration, interval, and number of calls, simplifying the setup process.

       5. Call Interval Setting:

       The system can be set to establish time intervals for each call, for instance, after a prisoner reaches a certain duration for the current call, if they attempt to redial, they will be unable to use the call immediately and must wait until the set interval has passed.Please call again after an interval.

       Limit Call Frequency

       The system allows for the setting of monthly call limits based on different call tiers. Once the monthly call limit is exhausted, calls cannot be made.

       7. Strictly regulate call content:

       A brief message is played before the prisoner answers the phone, reminding them to use the official standard language during the call and not to use their dialect, or else the call will be terminated.

       8. Hard plug:

       Forcefully insert the current call to form a three-way conversation. When the inmate on the phone detects any violations during the conversation, insert a prompt to remind the inmate to correct the improper call. If the inmate continues to fail to make amends.If not, we will proceed with immediate demolition.

       9. Demolition:

       Forcefully end the current call.

Charging Function

       The system offers real-time billing functionality, as detailed below:

      1) Manual collection of phone bills:

The system charges based on the duration of the inmate's亲情 calls, then directly collects the phone bill from the inmate.

      Direct Debit through the establishment of an electronic account:

The system establishes electronic accounts for offenders, who can recharge their accounts. Fees are calculated based on the duration of their亲情 calls, with the system automatically deducting the charges.

       Preserve Call Records

       Upon completion of a prisoner's call, the system automatically saves the call record, which contains detailed information such as the call date, time, caller number, and duration of the call.Pricing per unit, total call charges, etc.

       Call Rate Settings

       The billing parameters for call charges can be flexibly set, allowing for the configuration of domestic long-distance and local calls based on area codes. The billing method is adaptable, enabling the setting of call rates for convenience.Internal operations and settlements for staff personnel.

Audio Management Feature

       Inmates can make亲情 calls, during which the system records them in real-time. The recorded files are stored in a specific file directory. Administrators can manage these recordings by performing actions such as backing up, playing, and deleting them.

       1) Audio Playlist

       Recording management can be displayed in paginated lists of recordings.

       2) Query Recording Records

       Recording Management now offers a feature to query recording records, allowing users to search by time, called number, duration, and offender information, facilitating the management of recordings.

       3) Audio Playback

       Administrators can play recorded phone calls of inmates through the recording management system.

       4) Automatic backup of audio files

       Audio files can be automatically backed up to the server daily with no limit on storage duration.

       5) Audio Recording Deleted

       There are two types of audio recording deletion: one is the automatic deletion of recording files at a scheduled time, and the other is manual deletion of recording files. With scheduled automatic deletion, administrators can set the retention period for recording files, and the system will automatically delete them after the specified time.Expired recording files have been manually deleted. Administrators can manually delete recording files through the recording management feature.

       6) Call Recording File

       The system automatically records calls in real-time, enabling two-way audio recording and important document backup. The recorded files include time, number, duration, and offender information.

       7) The recording module supports hot backup.

       The recording module can be hot-backed up to prevent the loss of recording data.