Local Appliance Repair Center Promise
Perform maintenance strictly according to the repair procedures and operational guidelines to ensure quality.
(2) Strictly control the quality of accessories, and strictly prohibit the use of counterfeit and shoddy parts.
(3) Our service hotline is staffed 24/7 with immediate response within 24 hours. Our repair workshop and front desk remain open on holidays, weekends, and Saturdays, ensuring prompt repairs upon arrival. We have established a doorstep repair system and can promptly form a repair team to arrive on-site at any time.
(4) Adhere strictly to the "Repair Cost Standards" set by the local Price Administration Bureau and our company. Return old parts to the customer upon replacement, do not exaggerate malfunctions, and strictly prohibit arbitrary charging.
(5) Remote fault diagnosis for out-of-town customers, technical troubleshooting, and expedited shipment of parts upon request. We will prioritize and rush the repair of your equipment if you send it for repair yourself, ensuring completion on the same day.
(6) Machines at our center (Hefei Xueyi Appliance Repair Center) are all under warranty for three months. If any issues arise with the repair quality or the quality of replacement parts during the warranty period, our center is responsible for the return repair.
(7) Customers who have had their machines repaired at our center can enjoy half the repair cost when bringing the machine back to our company for further repairs, accompanied by the invoice and warranty.
(8) Establish a Follow-Up System: Regularly track the usage of our company's repaired machines (including on-site service) and the quality of our services. Conduct customer satisfaction surveys and establish a satisfaction survey form. Publish our supervision hotline for customers and relevant departments to oversee our service work.