ITSS

The ITSS standard specifies the process requirements for operation and maintenance service management, including service level management, service reporting, event management, problem management, configuration management, change management, release management, and information security management, totaling eight processes. Enterprises provide operation and maintenance services to clients based on these eight processes, and the ITSS service project manager training standardizes the service process, Henei ITSS, and utilizes operation and maintenance service tools for process management and control. Through standardized processes and effective management and control, enterprises can offer high-quality operation and maintenance services to clients, thereby enhancing customer satisfaction.

ITSS Process

The process is a set of interrelated and structured activities that convert inputs into outputs by making rational use of necessary resources. The extension of the ITSS certificate is a key element for improving management levels and ensuring service quality. ITSS, based on various types of IT services such as consulting design, integration implementation, and operation maintenance, specifies the processes to be established and the key performance indicators (KPIs) that each process should achieve, ensuring that IT service providers can "do the right things." By establishing simple, effective, and coordinated processes in accordance with ITSS requirements, it can effectively connect personnel, technology, and resource elements. ITSS service engineer training guides service personnel in doing things correctly according to prescribed methods and procedures.

ITSS

The ITSS framework is proposed primarily considering several aspects such as industrial development, service governance, business forms, implementation methods, and industry applications, and is divided into basic standards, service governance standards, service outsourcing standards, business standards, security standards, and industry applications.

The basic standards aim to elaborate on the business classification and service principles of information technology services, the methods for evaluating service quality, and the requirements for service personnel capabilities.

Service governance standards refer to the governance, management, and oversight activities of information technology services to ensure their economic efficiency.

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