Yangyang Company Enhances Customer Satisfaction System

Customers are the fundamental condition for the survival of a business. How to retain customers and how to develop new ones have always been the top priorities for the company's production and sales department. Only by providing excellent service can we win more production orders.

In response, the company has outlined the following customer satisfaction improvement objectives at the beginning of the year:

1. Established customer profiles and conducted surveys, ensuring a satisfaction rate of over 87.5%.

2. In accordance with standard requirements, conduct internal quality management assessment and review. Utilize scientific statistical analysis methods to identify existing issues and propose continuous improvement measures.

3. Implement corrective and preventive measures to eliminate non-conformities and ensure product production quality.

4. Implement on-site team cleaning production management to ensure safe and civilized production.