Hotel and inn locations are typically centered in the heart of the city, boasting prime locations that offer a one-stop destination for accommodation, business, dining, entertainment, and leisure. With the rapid economic development and the accelerated integration and informatization of cities, the parking issue for hotels and inns has become increasingly severe, presenting a significant challenge for parking management system providers. Providing parking spaces for guests and taking responsibility for vehicle care is part of the service contract and is a paid service included in the accommodation and dining fees. Yun Zhen Intelligent Technology has launched a smart parking management system that can systematically and safely manage hotel parking lots, and rationally handle the relationship between hotel consumption and parking, achieving an unmanned, automatic payment intelligent management model.

Hotel Parking Common Issues:

1. Parking utilizes traditional outdated systems and equipment

The parking lot of the hotel not only serves the vehicles of internal staff but also accommodates temporary cars of guests staying at the hotel, which constitutes the main traffic flow. The daily traffic volume is substantial, and the selection of a reasonable and high-quality parking management system plays a crucial role. If the equipment is not chosen appropriately, various issues may arise at the parking lot entrances and exits, leading to extensive and prolonged traffic jams. This can easily trigger numerous complaints from users, negatively impacting the hotel's business. Conversely, if the right product is selected, guests will enjoy a smooth parking experience, which can attract more customers to the hotel for its service quality and also save the hotel considerable management costs.

2. Service Issues

Common issues with hotel parking lots, aside from safety, often include poor service quality. Hotel parking lots are typically managed by the hotel's security department, where the focus of daily training and priorities is often on security rather than service functions. Consequently, some hotel parking lots provide service that is vastly different from the service in dining and guest rooms, leaving a bad impression on guests. Service issues are mainly reflected in the following aspects:

Service Attitude

Security personnel at hotel parking lots lack necessary training in service awareness and etiquette, as well as adequate communication. Some believe that simply standing guard and ensuring the safety of guests and hotel property is fulfilling their duties. However, every position at the hotel carries the responsibility and obligation to serve guests. Particularly for parking lot security personnel, it is crucial to cultivate a strong service mindset. In the eyes of guests, they may look different in uniform, but they are all service providers. Providing excellent service also requires clear information flow. Key messages like meeting schedules, VIP arrivals, reservations, pricing policies, and promotional plans are not promptly conveyed to the security staff. This results in a compromised management of the parking lot and diminished service to guests parking there.

4) Directing Traffic

Vehicle guidance is a crucial skill for security personnel, yet the complaint rate regarding it is surprisingly high. The reasons are twofold: first, the inability to recognize guests' needs and direct them to parking spots that don't meet their satisfaction; second, unclear guidance and poor interaction with guests. Therefore, to excel in vehicle guidance, it's not just about proper hand signals; the key is to engage with guests and cater to their expectations.

5) Chauffeur Service

As nationwide efforts to crack down on drunk driving intensify, many hotels have seized the opportunity to introduce a chauffeur service. In fact, chauffeur services are a popular offering abroad, not just to prevent drunk driving but as a standard of service. There are several risks associated with chauffeur services: first, the responsibility and compensation in case of traffic accidents involving the driver; second, the issue of how to determine liability when guests claim property loss during the service; and third, the determination of liability for vehicle damage caused by operator error. When introducing this service, appropriate contingency plans should be implemented to avoid unnecessary losses.

Two, Measures to Be Taken for Prevention

Parking facility equipment

The facility equipment in our parking lots includes a parking management system, video surveillance, traffic signage, fire safety equipment, and other service facilities. The sophistication of the parking management system is crucial to the quality of parking at the hotel. A comprehensive parking management system should have the following features to effectively address parking issues at hotels and inns.

2) Meets the requirements for temporary users' entry and exit, ensuring swift passage.

Due to the high volume of incoming and outgoing vehicles, the use of a ticket machine with a ticket card system is not suitable. Instead, we have chosen the internationally recognized barcode ticket issuing machine. The use of disposable paper tickets does not align with the internationalization requirements of the business center, as it requires frequent replenishment of tickets and cards, which is time-consuming and labor-intensive. By implementing the Yun Zhen Intelligent Unmanned Toll Collection Management System, entry is facilitated through license plate recognition, with automatic recognition upon exit, allowing for quick passage without stopping. This eliminates the need for card retrieval or scanning, making the process more convenient and efficient. It also rejects all the unsafe factors associated with stopping to retrieve cards, saving costs, labor, and ensuring the safety and stability of card placement by staff.

3) Equipped with parking guidance system, offering parking space guidance information

The parking guidance system can real-time detect parking space status, report full parking to users, and guide to parking spaces with voice and LED instructions. For multi-level parking facilities, an intelligent guidance system is an essential requirement. Each main entrance of the parking lot is equipped with a display screen showing the remaining parking spaces in each area. At each main entrance, a system information screen is set up to display detailed information about the parking lot area divisions, correctly guiding drivers to park along simple paths. At each area entrance of the parking lot, a parking space display screen is installed, showing the remaining spaces in the area. Information screens are set at the turnstiles of all fire-prone areas, ensuring safe guidance for drivers to quickly exit the parking lot in the event of an upgrade or fire in any area.

4) User-friendly with voice + LED guidance for parking lot entry and exit

Hotel vehicles are mostly temporary, and it is necessary to guide users as they enter and exit to avoid confusion and potential blockages at the entrances and exits, as well as user complaints. For narrow parking lots where vehicles enter and exit quickly in the non-stop system, traffic lights must be added at the entrances and exits, with red lights indicating traffic in the opposite direction, alerting drivers to be cautious.

5) Self-service Payment System: WeChat and Alipay payment systems, hotel front desk payment systems, convenient and quick

Self-service payment system allows customers to pay parking fees automatically via their mobile phones. After entering the license plate number, the system displays the vehicle, where the driver confirms the parking duration and fee information. Payment can be made through WeChat, Alipay, or UnionPay cards. After payment is completed, the system reserves a certain time (15 minutes) during which the driver can exit the parking lot without stopping to pay again. Alternatively, payment can be made at the front desk by stating the license plate number, checking the parking duration, and either paying directly or being granted free exit. The front desk handles all transactions, and after confirmation, drivers can leave the hotel parking lot without stopping.

6). Enhance Service Quality

Service knows no bounds; a hotel should always strive to find a way to accommodate its guests' needs.

In summary, as a public space, the hotel parking lot encounters various issues, primarily revolving around safety and service. Hotel managers must stay abreast of the times, constantly reflect, and take action to effectively ensure the safety of the parking lot and guest satisfaction.