After-Sales Service

Please provide the Chinese content to be translated.“Hekou Pot”During the purchase of a brand boiler, you can enjoy our company's high-quality product service. In order to ensure“He锅”Brand boilers can be used reasonably, correctly, and in accordance with regulations, and we commit to the following service promises to avoid damage or shortened lifespan caused by non-professionals attempting to repair the boiler:

1. Our company can undertake all matters related to boiler design and installation according to your requirements, providing turnkey projects. We offer comprehensive after-sales service, guiding on how to use and maintain the boiler and its accessories, enhancing operational efficiency, and maximizing the lifespan of the equipment.

2. Our after-sales service center is equipped with after-sales service software. We establish corresponding management files for each boiler, track and manage after-sales services for every boiler dispatched, and our service staff conduct regular follow-ups on the boilers. The status of each boiler is then reported back to the after-sales service center, where it is compiled and analyzed, and appropriate guidance is provided. Based on the equipment files established for our clients, we regularly remind customers of parts that should be inspected, and we also provide maintenance personnel to clients as per their requests.

3. In case of emergencies, our company offers 24/7 service and swift resolution. Depending on the region, we can be on-site within 1-12 hours, resolve issues within 12 hours within the province, and within 24 hours for issues outside the province.(48 hours in remote areas)If the issue is not resolved, our company is willing to bear all economic losses.

4. Our products are covered by quality insurance provided by the People's Insurance Company of China.

5. In addition to quotations, we offer free services related to equipment boiler rooms, including handling various boiler operation procedures.

6. The company offers free training for boiler operators and technical services, and can provide installation process design drawings for the boiler room.

7. Free replacement of parts with quality issues within the warranty period; our company is responsible for free repairs, replacing damaged components. Beyond the warranty period or due to human error, we still offer equipment repair and guidance. We only charge cost for repaired or replaced parts, and provide lifetime maintenance after the warranty expires.

8. Based on the boiler service management records, conduct regular phone follow-ups to guide the daily maintenance of the boiler, ensuring its normal operation and maintaining its optimal running condition.

9. During the engineering installation process, both parties will cooperate and strictly manage to ensure a high-quality model project. Truly realizing "buy a brand, buy satisfaction, buy peace of mind," adding luster to your esteemed organization.

                  Choose He Gu, choose success!!!

Design, manufacture, install, inspect, construct, train, and provide full one-stop service to ensure the boiler operates smoothly.