ITSSWhat is certification??Today, Tianrun Technology will introduce this content.ITSSThe standard specifies the process requirements for the management of operational and maintenance services, including Service Level Management, Service Reporting, Event Management, Problem Management, Configuration Management, Change Management, Release Management, and Information Security Management, encompassing eight major processes. Enterprises provide operational and maintenance services to customers according to these eight processes, thereby standardizing the service process and utilizing O&M service tools to manage and control the processes. Through the standardization and management and control of processes, enterprises can offer customers**Our operation and maintenance services, thereby enhancing customer satisfaction.

One,ITSSWhat is certification?

　　ITSS(Information Technology Service StandardsInformation Technology Service Standards, Abbreviated as ITSSITSS)It is a comprehensive and integrated information technology service standard library.**Standardizes information technology service products and their constituent elements, guiding the implementation of standardized and reliable information technology services.

Section 2:ITSSWhat are the certification fees?

There are two situations: one is the enterprise independently declaring qualifications, and the other is the enterprise seeking...ITSSCertification consulting agencies assist with qualification applications.

　　1Company independent declaration qualification: certification audit fee, travel expenses for audit instructors(In case of on-site audit required)。

　　2No Chinese content provided.ITSSCertification consulting agencies assist with qualification applications:ITSSCertification consulting fees, certification audit fees, travel expenses for the audit instructor(In case of on-site audit required)

　　ITSSThe specific certification costs will vary depending on the situation.ITSSAvailable4Different levels, varying certifications, and different accrediting bodies may all have an impact.ITSSOverall cost for IT service operation and maintenance standard compliance certification.

　　ITSSIt usually takes from application to obtaining the certificate for levels three and four.3-6Time,ITSSGrade 1 and Grade 2 are generally required.6-9Within a month's time, which includes establishing the corresponding maturity system, submission of documents, written review by the assessment body, on-site evaluation, issuance of the assessment report by the assessment body, and the assessment body's submission toITSSThe division submits application materials and evaluation materials.ITSSDivision reviews materials, expert defense(Grade 1 and Grade 2 required)Publish assessment results, public announcements, and certificate issuance, etc. If the company has complete materials and good qualifications, plus Tianrun Technology CenterITSSExpert guidance ensures a quicker certification process.

ITSSCertification Certificate Style

Section 3:ITSSCertification operation and maintenance services are available in several levels.?

From low to high, respectively.ITSSLevel 4, Level 3, Level 2, Level 1.

　　ITSSLevel 4zuiBasic requirements, simply establishITSSStandard requirement system, with no assessment requirements based on specific indicators.

　　ITSSLevel three builds further upon level four, demanding higher standards for system completeness, business alignment, operational tools, and monitoring and excavation tools.

　　ITSSLevel two builds upon level three, placing greater emphasis on inter-departmental correlation and coordination, and is capable of proposing corresponding requirements for the company's emergency response mechanism.

　　ITSSGrade A is currentlyzuiHighjiPlease provide the Chinese content to be translated into American English.ITSSGrade, not only requires**Quantitative management, as well as exerting a certain driving force on technological innovation and business transformation.

The maturity model for operational support services consists of four levels, with the application requirements as follows: Level 4 requires a minimum of one year of experience in operational support services, Level 3 requires two years of experience, Level 2 requires at least one year since obtaining Level 3 certification, and Level 1 requires at least one year since obtaining Level 2 certification.

Section 4: ApplicationITSSCertification requires preparation of documents

　　1Business License

　　2Organization Code Certificate

　　3Tax Registration Certificate

　　4Company Introduction

　　5Organization Chart

　　6List of Operations and Maintenance Service Personnel

　　7Company's project documentation materials

　　8Operations and Maintenance Service Management Tool

　　9Routine maintenance and operation service procedures and systems

　　10Qualification Application Form

Section 5: ApplicationITSSCertification Process

　　1Confirm level and begin application;

　　2Establish and operate the system;

　　3Select an evaluation agency, sign an agreement, prepare materials, and submit them.;

　　4Preliminary review and on-site audit;

　　5Review opinions issued by the corrective measures institution for non-conforming items;

　　6The evaluation institution assessesITSSDivision submits materials;

　　7Expert panel review and defense;

　　8、ITSSDivision announces review results(If not, the company must undergo整改 and return to step6Step submission of materials);

　　9If the review results are approved, the certificate will be publicly announced.

Six.ITSSThe committee organizes the evaluation and confirmation.

　　1Level One: Conduct comprehensive reviews and confirmations through methods such as material review and on-site defense by experts.;

　　2Level Two: Organize experts for comprehensive review and confirmation through means such as material review and on-site defense.;

　　3Level Three: Organize experts for review and confirmation through material assessment;

　　4Level 4: Conduct formal review and confirmation of materials.

Units that have not passed the review and confirmation at the second and third levels may accept demotion or apply for a three-month rectification period. After the rectification period expires, they will resubmit to the evaluation agency.;Units at level two or three that have not yet passed the review and confirmation may accept demotion or apply for a six-month rectification period. After the rectification period expires, they will reapply for assessment by the evaluation agency.;Applicants at the second and third levels who fail the review and confirmation process consecutively three times are only eligible for demotion or to reapply for evaluation. The prerequisite for the applicant to make corrections and reapply is to ensure that the evaluation report is valid.;

　　ITSSDivisionsITSSOfficialfangThe website publicly displays the evaluation and confirmation results. After no objections are raised during the public display, the "Information Technology Service Standard Certificate" is issued to the applicant unit.(ITSS)Certificate of Compliance.

Section 7:ITSSCertification Applicable Entities

Financial and insurance institutions, internet companies, telecom operators, industrial enterprises, data center entities, universities, government data centers, etc.

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