Business Background

The traditional cafeteria consumption model faces issues such as inconvenience in carrying payment media, susceptibility to loss, unsafe consumption processes, and poor user experience. Similar problems exist in cafeterias of banks and government agencies. To help banks address the issues in their client cafeterias and strengthen cooperation between the parties, Hikvision offers a new, all-in-one smart cafeteria solution based on mobile internet and SaaS architecture.

On one hand, through the intelligent upgrade and transformation of the cafeteria consumption service, we help clients enhance their cafeteria experience; on the other hand, by embedding payment and settlement services into cafeteria consumption, we expand financial services and integrate financial services and fintech into clients' daily consumption scenarios.

Platform Architecture

The Hikvision Smart Cafeteria Solution employs a lightweight cloud platform architecture, deploying services on the cloud. It is suitable for cafeteria consumption scenarios in banks, schools, factories, and other places where individual service deployment is not feasible. It offers light operation, low costs, and can integrate bank cafeteria portals, align payment systems, and directly connect consumption products with the bank's independently developed cafeteria system, enabling cafeteria consumption services.

The platform offers a rich range of features including account management, consumption configuration, subsidy promotions, transaction inquiries, and statistical reports; supports multiple payment methods like card swiping, scanning, and facial recognition; features input amount, fixed amount, and metered consumption modes, along with support for mobile food delivery, ordering, and point-of-sale services.

It supports multiple business scenarios such as crowd counting, transparent kitchen display, and information dissemination.

Cafeteria Management Value

The intelligent upgrade and transformation of the cafeteria consumption service enhances the efficiency and convenience of the dining experience. Multiple settlement methods such as facial recognition, cards, and QR codes are implemented to reduce congestion during peak dining hours. Precise and comprehensive cafeteria consumption reports facilitate cafeteria financial management and alleviate reconciliation pressure.

Banking Business Value

By integrating the canteen payment process with the bank's payment system, the bank has gained various additional business values such as card issuance and account opening, online customer attraction, and capital accumulation. Moreover, the bank has expanded its financial payment services, enhancing its cooperative affinity with customers.

Success Story

The cafeteria consumption project has brought various business values to the Bank's Internet Finance Department, Card Department, and Institutional Department, including capital accumulation, card issuance, and monthly active users of the mobile banking platform.