CarrierNet - All your questions about sending parcels for 5 yuan are answered here.
Why is express shipping so inexpensive?
CarrierNet - 5 Yuan for Express ShippingDue to the large order volume on the platform, many e-commerce partners place orders with us nearly 100,000 per day. We collaborate directly with the headquarters of the courier company, benefiting from exclusive discounts offered by them. The secure shipping process is identical to the regular one, with the courier company providing services. In case of lost packages, the headquarters of the courier company will handle the compensation.
No offline payment to the courier is required; otherwise, you won't be eligible for the platform's discount promotions.
Can I get a refund after placing an order?
If the express delivery has not been dispatched for any reason, the refund can be cancelled, and the withdrawal amount will be returned within 24 hours.
3. Courier/Logistics Tracking Number Not Updated:
After placing an order, a tracking number will be generated (don't worry if you don't see it right away, sometimes there's system delay). If there's no update on the logistics, it's because the delivery station hasn't been updated yet, or it's just been sent out, or there's a delay in the courier network. If you're in a hurry, please call the courier company directly.
General logistics updates are sent within 1-12 hours. Just like during online shopping.
4. I'm in a hurry; what should I do if the courier hasn't arrived yet?
Call the courier to urge for the collection of the package.
2. Reach out to the platform's customer service for assistance in expediting the item retrieval.
3. Cancel the order and place a new one with a courier company that has a higher pickup rate.
4.Place orders as early as possibleThe courier company also requires time to arrange for a deliveryman to pick up the package.
Generally:Orders placed by 16:00 are assigned the next day. Generally, pick up the items before 18:00 the same day.If you need to expedite your shipment, please contact the courier to schedule a time. The courier's information will be displayed below the tracking number. Alternatively, you can also call the official phone number of the courier company to urge the delivery man.
Official contact numbers for all express companies: SF Express 95338, Shentong Express 95543, YTO Express 95554, Deppon Express 95353, J&T Express 956025
5. Have questions about the weight of the shipped express package?
Package weight is as recorded by the official courier after weighing and sent over; our discount platform has no authority to interfere with the weight, but we can provide discount promotions. Should you have any doubts, please consult the official courier customer service: Shentong Express 95543, YTO Express 95554, SF Express 95338, Deppon Express 95353, J&T Express 956025. Provide your waybill number to them.
If assistance with an appeal is needed, please provide photos of the express delivery weight. We will then forward them to the official express delivery company.
Important Reminder:Whether shipping through our platform or via other daily methods, take photos and weigh the package before sending it out.Take photos for record。
6. What should I do if the courier doesn't come to pick up the item after placing an order?
Please place your order in advance; the courier company requires time to arrange for pickup.
After placing an order on CarrierNet, the courier company will arrange a courier to pick up the item. The courier will arrange the pickup route based on the customer's situation to ensure efficiency.
Courier's phone line is unreachableIf needed, please call the official courier's phone number or directly contact the platform's online customer service to request a reassignment of the courier.
7. Extra charges for overweight/oversized express shipments:
Excess returns and replacements, after express delivery:
If the shipping weight exceeds the actual order weight, a notification for additional payment will be pushed on the official account. Please make the payment promptly; if payment is not made within 6 hours,The system will intercept returns.
2. If the courier weight is less than the actual ordered weight,Shipping fees will be automatically refunded to the original payment method.If not returned, please provide the order number to customer service and explain the situation.
Length x Width x Height (in CM) / 6000 = Actual Weight ~~~ If the weight is 10KG, Length x Width x Height = 20 x 40 x 76 / 6000 = 10.1333, then the weight is 11KG
How to Contact Customer Service?
Please copy the tracking number and contact our platform customer service directly. See the image below:
Important Notice:
After placing an express delivery order, the courier usually will...Contact you within 3-12 hours. Courier companies assign couriers to pick up packages at your doorstep. Shentong and Jitu have slower pickup times; for subsequent orders, you can choose Shentong or YTO.Simultaneously belowUse whichever arrives first; cancel the one that doesn't arrive. For urgent items, it's recommended to use Deppon and SF Express.
2. Currently, a small number of pickup locations are experiencing abnormal pick-up times. If you place an order during the day and 3 hours pass without a delivery agent picking it up, please cancel the order and switch to a different courier company.
3. If no one picks up the item, the order can be canceled. If you fail to cancel the order yourself, submit a ticket, and the backend customer service will verify and force the cancellation. You can also place another express order at the same time. Cancellation of the order will result in a refund, with no conflicts. Just leave a message for customer service to handle it. There may be a delay in response as there are many inquiries at the customer service end.
4. Search CarrierNet for ordering! Shipping starts at just $5, logistics at 60% off, with huge discounts! We offer nationwide pick-up service, and our large item logistics are super cost-effective!
