Large Belfry Clocks, Rooftop Grand Clock After-Sales Service & Repair, Kexin Technicians On-Site Service, Regular Maintenance

Product Introduction

 Our company guarantees that the tower clocks we provide will fully meet your requirements for quality, specifications, quantity, and performance. We assure that the goods will maintain satisfactory performance under correct installation, normal operation, and proper maintenance. Adhering to the service philosophy of "making a product, making a friend for life," we always put the customer at the center and have established a three-tier service system consisting of the technical department, after-sales service department, and overseas offices. The three departments collaborate closely to complete after-sales tasks, fulfilling our commitment to "regular maintenance and timely repair" for our products.

1、Warranty PeriodOur company guarantees a three-year quality warranty for the tower clock equipment; during the warranty period, we provide free on-site inspection and repair for any quality issues without any additional charges; after the warranty expires, we offer lifetime repair services, charging only for the cost of parts.

2、Follow-up ScheduleOur company conducts an annual on-site maintenance for the provided tower clock equipment, and performs a phone follow-up every six months.

3、Technical TrainingOur company provides free training for technical managers on tower clock systems, ensuring users can properly operate, maintain, and care for the equipment. We also offer technical documentation and answer technical inquiries.

4、Free UpgradeDuring the equipment's operational period, we offer free software upgrades and limited hardware upgrade services to our customers.

5、Equipment handoverAt equipment handover, we provide certain consumables and spare parts free of charge to the user.

6、Parts inventoryThe company maintains an adequate, standardized inventory of spare parts to ensure the availability of all equipment components throughout the equipment's operational lifespan.

7、Fault ResponseUpon receiving a customer's repair call (National Unified Service Hotline: 0535-21320), we will respond within 2 hours and arrive at the repair site within 12-36 hours.

8、TroubleshootingUpon arrival at the site, the maintenance staff should immediately contact the client for repairs. After completion, explain the cause of the incident and the repair process to the client, fill out the maintenance record form, and have it signed by the client for approval. The staff may leave after observing the equipment for two days and ensuring it operates normally.

  Clock Tower Equipment, due to human factors such as materials, craftsmanship, and environment during use, inevitably experiences a variety of malfunctions. Maintenance of the grand clock is an effective measure to eliminate potential faults, extend the service life of the building's clock tower equipment, and keep the clock tower in good condition. This work includes:

• 1. Inspect the tower clock movement and control components. Continuous on-off circuit switching is damaging to both the circuit and the movement, making the movement the most susceptible to damage in a tower clock. Each start and stop of the tower clock causes the hands inside to tremble, thereby reducing the lifespan of the movement and necessitating repairs.

• 2. Calibration of Timekeeping. Modern school grand clocks add a feedback anti-freeze switch on the movement, introducing another closed-loop control. This ensures that the movement provides a feedback signal to the master clock control system with each operation, allowing the system to automatically detect the movement's status and make timely automatic adjustments to ensure accurate timekeeping. If the two needles are operating, the master-slave clock system uses closed-loop control to maintain asynchronous operation between the slave and master clocks. It is indicated that if the tower clock's timekeeping is inaccurate, the manufacturer should be contacted for tower clock repair.

• 3. Inspect Lighting: Tower clocks are typically outdoor installations, so proper lighting is essential. The on and off times are automatically controlled by the system. Reduce the frequency of tower clock maintenance and building tower clock repairs.

• Belfries, tower clocks, rooftop grand clocks, and clock tower repairs are primarily divided into three main sections:

One, the appearance display section includes the clock face, hands, numerals, and the clock face's glow-in-the-dark illumination. Check for rust, whether the clock face and numeral hands are loose, and for any potential safety hazards. Since the large clock is installed at a high altitude, repairing the appearance part is extremely inconvenient, thus choosing a reputable manufacturer and installation personnel is crucial.

Two, the electrical portion of the grand clock control, which is the brain of the grand clock, requires a high level of technology. It demands a high skill level from maintenance and service personnel. Generally, a certificate is required for employment.

Three, the movement core and mechanical transmission part are the executing mechanism of the grand clock. The movement cores produced by Yantai Kexin Watch Co., Ltd. are made of beryllium bronze for shaft bearings and 45# steel that has undergone strict mechanical heat treatment, significantly enhancing the wear resistance of the cores. The fully enclosed design ensures no maintenance or upkeep is required, guaranteeing a lifespan of 50 years.

• In summary, large-scale clock repair requires highly skilled technicians. They must possess both electrical and mechanical expertise, be brave yet meticulous, and capable of performing high-altitude work independently. Our company is capable of repairing tower clock equipment from various manufacturers across the country. We offer free on-site inspections, propose repair solutions, and upon the customer's approval, we will sign a quality assurance contract. The warranty period for products repaired by our company is three years, during which time...

  Company Introduction
  

Yantai Kexin Watch Co., Ltd.: Technology-driven, committed to trust, our products are environmentally friendly, durable, and energy-efficient. Located in the Economic and Technological Development Zone of Yantai City, we specialize in the research, design, manufacturing, installation, and maintenance of large-scale special-purpose clocks. Our main business involves providing large clocks for squares, schools, churches, stations, and more, selling across 32 provinces, municipalities, and autonomous regions. Years of technical accumulation ensure product quality, while our offices and service networks across the country truly put customers at ease in purchasing and using our products.

1 Logistics: SF Express, Deppon Logistics

2. Payment Methods

Customized Maintenance Contract, payment to be made upon completion and satisfactory acceptance of the maintenance work.

3. Return and Exchange Policy

Customized products are non-refundable and non-exchangeable, excluding the internal unit.

4. Bill of Exchange System

Supplier to issue legally valid general or special, transfer or wire transfer, cash transactions are not accepted.

5. After-Sales Service

Our tower clock equipment comes with a three-year quality warranty, starting from the date of final project acceptance.

2) During the warranty period, we are responsible for free repairs and provide a service response time as low as 2-12 hours after receiving the customer's repair notification, with a site arrival time of 12-36 hours.

3) Ongoing repair services after the warranty period, with only component cost charges applied.

4) Lifetime free technical consulting services and software upgrade support.

5) Due to our high level of in-house production for our tower clock equipment, we can ensure that the provided equipment parts continue to meet standards even after product upgrades and replacements.

6) We conduct a semi-annual follow-up visit to the equipment we supply.

7) After the repair is completed, introduce the cause of the incident and the repair process to the client. Fill out the repair record form and have the client sign for approval. Observe for 48 hours on the client's side, and then leave upon normalcy.

8) Offer free training for two senior managers on the Grand Clock system and provide technical consultation.

9) worry-free service. With multiple offices and service stations across the country, we offer a service response time as low as 1 hour, ensuring all issues are resolved within 36 hours!

6. Key Functions of Kexin Tower Clock:

1) Time Indication Function: Features hour, minute, and second hands (or two hands) for time indication.

2) Intelligent Drive Function: Up to 32 drive platters, platter diameter 1-10 meters.

3) Automatic Calibration Function: The master-slave clock system utilizes closed-loop control, with the movement providing feedback on timekeeping, enabling automatic calibration.

4) Auto Time Synchronization Feature: After a power outage, the memory unit automatically retains the sub-clock data, and upon power return within 6 months, it automatically adjusts to standard time.

5) Smart Lighting Function: Automatic on/off of lighting equipment.

6) Power Failure Compensation Function: The smart core continues to operate normally within 12-24 hours after a power outage, ensuring the clock does not stop during power failure. Automatically adjusts to standard time within 6 months after power is restored.

7) Safety Protection Features: The entire system is powered by a 12V DC safe voltage, providing effective safety protection for users.

8) Low-maintenance feature: The entire tower clock system is designed for durability and long lifespan, requiring no manual maintenance.

9) GPS Satellite Synchronization Function: Real-time reception of the time signals from global positioning system satellites, outputting full-time standard synchronized time codes (including date and time), and automatically synchronizing the master clock time to eliminate cumulative errors and ensure precise timing.

10) Synchronization Time Function: The master clock system provides a standard synchronization time signal to other systems.

11) Microcomputer Monitoring Function: The computer is equipped with an Intel 64-bit dual-core processor and our self-developed monitoring hardware and software system, enabling comprehensive remote control of the master-slave clock system. It also allows for monitoring and adjusting functions such as timekeeping and bell striking.

12) Smart Alarm Function: Automatically plays high-fidelity CD-quality music, using the standard British Big Ben chime. The alarm content can be customized as well. The alarm amplifier can be automatically scheduled to turn on and off.

13) Multimedia Announcement Function: Utilizing our independently developed multimedia announcement software, which boasts powerful features and flexible operation. The music library is rich in content, allowing users to change announcement settings at any time. They can announce any music or voice at any desired time, such as: at 6 AM, playing the "East is Red" music; at 7 AM, the "Big Ben" music; on May 1st, the International Labor Day, the song "We, the Workers, Have Strength"; on October 1st, the National Day, the "March of the Volunteers"; during the Spring Festival, festive music or advertisements like "XX Group extends New Year greetings to all citizens of the city, wishing you all..." etc.

Real-life Case Studies: