Outdoor & Patio Watches, After-Sales Service and Maintenance for Buildings & Squares, KeXin Technician On-Site Regular Maintenance

Product Introduction

 Our company guarantees that our tower clock products will fully meet your requirements for quality, specifications, quantity, and performance, and we assure satisfactory performance under correct installation, normal operation, and maintenance. Adhering to the service philosophy of "make a set of products, make a lifelong friend," we always place the user at the center and have established a three-tier service system consisting of the Technical Department, After-Sales Service Department, and overseas offices. The three departments collaborate closely to fulfill after-sales tasks, thereby fulfilling our commitment to "scheduled maintenance and timely repair" for our products.

1、Warranty PeriodOur company guarantees the quality of the tower clock equipment for a period of three years; any quality issues within the warranty period will be inspected and repaired on-site at no cost; after the warranty expires, lifetime repair services are provided, with only the cost of parts charged.

2、Follow-up arrangementOur company conducts an annual on-site maintenance check for the tower clock equipment, and a monthly phone follow-up every six months.

3、Technical TrainingOur company offers free training to users on the technical management of tower clock systems, ensuring they can correctly operate, maintain, and care for the equipment. We also provide technical documentation and answer technical inquiries.

4、Free UpgradeDuring the equipment's operational period, our company offers free software upgrades and limited hardware upgrade services to customers.

5、Equipment handoverAt equipment handover, we provide free some consumables and spare parts to the user.

6、Parts inventoryThe company maintains an adequate, standardized inventory of spare parts to ensure the availability of all equipment components throughout the equipment's operational lifespan.

7、Fault ResponseWithin 2 hours of receiving the customer's repair call (National Service Hotline: 0535-21320), we respond and arrive at the repair site within 12-36 hours.

8、TroubleshootingUpon arrival at the site, the technician should immediately contact the client for repair. After completion of the repair, explain the cause of the incident and the repair process to the client, fill out the repair record form, and have the client sign for approval. Only leave after observing the equipment for two days and ensuring it operates normally.

  Clock Tower Equipment may inevitably encounter various malfunctions during operation due to factors such as materials, craftsmanship, and environmental influences. Maintenance of the grand clock is an effective measure to eliminate potential faults, extend the service life of the clock tower equipment, and keep the clock tower in optimal condition. It ensures the mechanical performance and proper operation of the clock tower equipment. This work involves:

• 1. Inspect the tower clock movement and control components. Constant on-off circuit switching is damaging to both the circuit and the movement, making the movement the most susceptible to damage in tower clocks. Each start and stop of the tower clock causes the clock's hands to shake, thereby reducing the movement's lifespan and necessitating repairs.

• 2. Timing Adjustment. Modern school grand clocks add a feedback anti-freeze switch to the movement, introducing another closed-loop control. This ensures that the movement provides a feedback signal to the master clock control system with each operation, allowing the control system to automatically detect the movement's operating status and make timely automatic adjustments to ensure accurate timekeeping. If the two needles are running, the master and slave clock system uses closed-loop control to maintain the asynchronous operation of the slave clock with the master clock. It indicates that if the tower clock's timekeeping is inaccurate, you should seek factory repair for the tower clock.

• 3. Inspect Lighting: Tower clocks are typically outdoor installations, so adequate lighting is essential. The on and off times are automatically controlled by the system. Reduce the frequency of tower clock maintenance and building tower clock repairs.

• Belfries, tower clocks, rooftop grand clocks, and clock tower repairs are primarily divided into three main sections:

One, the appearance display section includes the clock face, hands, scales, and the luminous illumination on the clock face. Check for rust, ensure the clock face and scale hands are not loose, and identify any potential safety hazards. Since large clocks are installed at high elevations, repairing the appearance part is extremely inconvenient. Therefore, selecting a reputable manufacturer and installation personnel is crucial.

Two, the electrical part of the grand clock control, which is the brain of the grand clock, has a high level of technology and requires a high skill level for maintenance and service personnel. Generally, a certificate is required to be on the job.

Three, the movement core and the mechanical transmission part are the executing mechanism of the grand clock. The movement cores produced by Yantai Kexin Clock Co., Ltd. are made of tin bronze for bushings and 45-grade steel that has undergone rigorous mechanical heat treatment, significantly enhancing the wear resistance. The fully enclosed design ensures no maintenance or maintenance is required, guaranteeing a lifespan of 50 years.

• In summary, large-scale clock maintenance requires a high level of skill from technicians. They must possess both electrical and mechanical expertise, be brave and meticulous, and be capable of performing high-altitude work independently. Our company can repair tower clock equipment from various manufacturers across the country, offering free on-site inspections, proposing maintenance plans, and upon customer approval, signing a warranty contract for the repair. Products repaired by our company come with a three-year free warranty, during which no additional fees are charged.

1) Our tower clock equipment comes with a three-year warranty, starting from the date of final project acceptance.

2) During the warranty period, our company is responsible for free repairs and provides a service response time as low as 2-12 hours after receiving the customer's repair request, with a site arrival time of 12-36 hours.

3) Continuing to offer repair services after the warranty period expires, with only the cost of parts charged.

4) Lifetime free technical consulting services and software upgrade support.

5) Due to our company's high degree of self-production for our tower clock equipment, we can still ensure that the provided equipment parts meet the standards for the lifetime of the product after upgrades and replacements.

6) Our company conducts a follow-up visit to the provided equipment every six months.

7) After completion of the repair, introduce the cause of the incident and the repair process to the client. Fill out the repair record form and have the client sign for approval. Observe for 48 hours at the client's site, and leave upon normal operation.

8). Offer free training for 2 personnel on the grand clock system and provide technical consulting.

9) worry-free service. Our company has multiple offices and service stations nationwide, offering a minimum service response time of 1 hour and ensuring that any issues are resolved within 36 hours!